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Customer Experience · Heraklion, Crete · Fully Remote

Senior Technical Support Specialist (Remote)

Description

Enartia is looking for a Senior Technical Support Representative. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in technical support. This person will join the Customer Service Team, in-house or remotely, in order to enhance the quality of support offered to Enartia’s customers.

Responsibilities

  • Provide technical support for Hosting, Dedicated and VPS clients
  • Partial infrastructure monitor and issue reporting to the infrastructure team
  • Hosting-related duties
  • Provide technical mentor junior staff
  • Enrich and improve our technical knowledge base according to customer requests
  • Frequently attend educational seminars / workshops in order to improve knowledge and performance level

Requirements

  • Expertise with Linux operating system environments
  • Expertise with web and DB servers, such as Apache and MySQL
  • Expertise with mail services, such as postfix, dovecot, smtp, imap, pop3, sieve.
  • Experience with DNS services, such as Bind , powerdns
  • Experience with Plesk or Cpanel
  • Experience with shell (bash) scripts
  • Familiarity with CMS such as WordPress, Joomla is a plus
  • Familiarity with nodejs, Ruby on Rails is a plus
  • Familiarity with monitoring systems such as nagios, prometheus is a plus
  • Expert troubleshooting skills and strong attention to detail
  • Excellent written and oral communication skills in English and Greek
  • Previous experience required
  • Any kind of linux certification is preferred


Benefits

    • Laptop and equipment
    • Remote Working
    • Private Health Insurance
    • Extra days off
    • Recommend a friend
    • Access to books and resources for professional and personal development
    • Sponsored trainings, courses and certifications
    • Sponsored conference and seminar attendance
    • Private health insurance
    • Work-life balance environment
    • Ticket Restaurant 

 

Department
Customer Experience
Locations
Heraklion, Crete
Remote status
Fully Remote

Current Vacancies

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Our offices

We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.

About team.blue Greece

Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.

 

 

Customer Experience · Heraklion, Crete · Fully Remote

Senior Technical Support Specialist (Remote)

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