Technical Support

Description

Enartia is looking for a Technical Support Representative. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in customer service and technical support. This person will join the Support Team, in-house or remotely, in order to enhance the quality of support offered to Enartia’s customers.

Responsibilities

  • 365 (16/7) Rotated Shifts
  • Provide assistance and consulting to our customers via Voice, Email and Chat.
  • Own each help request, treating each customer with care, realness, integrity.
  • Document relevant details to help customers and your colleagues with future requests.
  • Target in first contact resolution, if first call resolution cannot be met, properly code trouble tickets for escalation to 2nd level support
  • Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction

Requirements

  • This is a fast-paced and results-oriented role - you will need to show persistence, calm and control under sometimes stressful conditions
  • Ability to understand our customer’s needs and make sure that they have the services that fit for them
  • Have strong critical thinking skills and an ability to quickly resolve issues
  • Basic understanding of some of the following (domains, email, SSL, DNS, FTP,SMTP, Linux, Apache, HTML, PHP, MySQL.)
  • Nice to have familiarity with Plesk, CPanel

Benefits

  • Laptop and equipment
  • Remote Working
  • Access to books and resources for professional and personal development
  • Sponsored trainings, courses and certifications
  • Sponsored conference and seminar attendance
  • Private health insurance
  • Work-life balance environment
  • Performance-oriented awards as per quarterly set goals

 

Additional information

  • Remote status

    Fully remote

Or, know someone who would be a perfect fit? Let them know!

Our offices

We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.

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