Enartia is looking for a Technical Support Representative. The best candidate should be passionate, highly motivated, familiar/expert with web hosting, and ambitious about a career in customer service and technical support. This person will join the Support Team, in-house or remotely, in order to enhance the quality of support offered to Enartia’s customers.
365 (16/7) Rotated Shifts
Provide assistance and consulting to our customers via Voice, Email and Chat.
Own each help request, treating each customer with care, realness, integrity.
Document relevant details to help customers and your colleagues with future requests.
Target in first contact resolution, if first call resolution cannot be met, properly code trouble tickets for escalation to 2nd level support
Provide customer feedback to Supervisors and Managers in order to improve products, services, and customer satisfaction
This is a fast-paced and results-oriented role - you will need to show persistence, calm and control under sometimes stressful conditions
Ability to understand our customer’s needs and make sure that they have the services that fit for them
Have strong critical thinking skills and an ability to quickly resolve issues
Basic understanding of some of the following (domains, email, SSL, DNS, FTP,SMTP, Linux, Apache, HTML, PHP, MySQL.)
Nice to have familiarity with Plesk, CPanel
Laptop and equipment
Private Health Insurance
Extra days off
Recommend a friend
Access to books and resources for professional and personal development
We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.
About team.blue Greece
Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.