Customer Experience Technical Associate
Company Overview
team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Role:
Enartia, part of team.blue, looking for a Customer Experience Technical Associate who thrives at the intersection of technical support and genuine customer care. You'll be the go-to for our Hosting and related services across tickets, calls, and chats — solving problems, advising customers on growing their services, and turning their feedback into real product improvements.
Key Responsibilities:
Provide technical support for Hosting and related services through tickets/chat/phone
Partial infrastructure monitor
Mentoring HelpDesk Agents
Inform HelpDesk about widespread problems and keep them updated
Escalate Tickets to Infrastructure
Report Bugs to Developers
Report probable Infrastructure Incidents to the infrastructure department and to the Managers
Handling Cross sales / Up sales
Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction
Advise Customers on developing their services
Helping Migration Department with migrations
Undertaking Developing Services
Among other duties, periodically shall act outside basic responsibilities in order to help the company’s main target as well as develop within it.
Skills & Qualifications:
Good Knowledge of Linux and Windows operating system environments
Good Knowledge of web and DB servers, such as Apache, MySQL and MSSQL.
Good Knowledge of mail services, such as postfix, dovecot, smtp,imap, pop3, sieve.
Good Knowledge of DNS services, such as Bind , powerdns
Expertise with Plesk or Cpanel
Expertise with monitoring systems such as nagios, prometheus is a plus
Expertise with CMS such as WordPress, Joomla, etc
Good knowledge with nodejs, Ruby on Rails, CDN, virtualization, etc
Expert troubleshooting skills and strong attention to detail
Exceptional written and verbal communication skills in Greek and English
Cooperation skills and team spirit.
Self-leadership skills and ability to take initiative.
Provide professional and friendly customer support.
"Come as you are"
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
ESG
"At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”
- Location
- Heraklion - Crete
- Remote status
- Fully Remote
- Employment type
- Full-time
- Seniority
- Associate
- LinkedIn Company Name
- Enartia
Our offices
We are based in The Science and Technology Park of Crete (STEP-C) within the Foundation of Research and Technology (FORTH), in Heraklion, Crete. The collaborations that are formed here, contribute to the rapid development of applied research, as the constant exchange of ideas and technologies is easier than ever. The city of Heraklion is the capital of the amazing island of Crete, in Greece. A great mediterranean place to live in, that provides a balanced lifestyle with a great cuisine and mild climate.
About team.blue Greece
Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.